Effective 1 July 2026
These Terms of Service govern your use of tpdg.au (the site) and the free resources made available through it. The Positive Difference Group (TPDG, we, us, our) provides coaching, training, and speaking services. By using this site, you agree to these terms and to our Privacy Policy. If you do not agree, please do not use the site.
The nature of coaching
Coaching is designed to facilitate personal development, goal setting, and self-discovery rather than to provide direct solutions or advice. Because coaching does not replace professional care, any information shared through this site or in our sessions is for educational purposes only. For specific financial, legal, medical, or other specialised services, you should always seek advice from a suitably qualified professional.
The Positive Difference Group is not a licensed therapist, psychologist, financial adviser, or lawyer, and coaching does not replace medical, psychological, financial, or legal advice. Nothing on this site or in our coaching creates a professional advisory relationship of that kind.
If you are in crisis or need urgent support, please contact your GP, or Lifeline on 13 11 14 (or 000 in an emergency).
Coaching engagements
Coaching provided by TPDG is governed by a separate Engagement Agreement, signed at the start of each engagement, which sets out fees, sessions, recording and AI-processing consent, confidentiality, cancellation, and refunds. Nothing on this website forms a coaching contract until that agreement is signed.
Use of the site
You agree to use the site lawfully and not to misuse it — for example, by attempting to gain unauthorised access, interfering with its operation, or using it to transmit harmful or unlawful material.
Intellectual property and free resources
All content on this site — text, images, downloads, frameworks, and code — is © The Positive Difference Group unless otherwise stated. Our free frameworks and tools may be downloaded and used within your own organisation. They may not be republished, resold, or redistributed without our written permission.
No warranties
The site and its free resources are provided on an “as is” basis. While we take care to keep the information accurate and useful, we do not warrant that it is complete, current, or suitable for your particular circumstances, and you rely on it at your own discretion.
Limitation of liability
Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law or any other law that cannot lawfully be excluded. Subject to those rights, and to the extent permitted by law, TPDG is not liable for any indirect, incidental, or consequential loss arising from your use of the site or its free resources, and our total liability is limited, at our option, to resupplying the relevant resource or paying the cost of having it resupplied.
Third-party links
The site may link to third-party websites or services. We provide these for convenience and are not responsible for their content, availability, or privacy practices.
Privacy
Our handling of personal information is described in our Privacy Policy, which forms part of these terms.
Governing law
These terms are governed by the laws of Queensland, Australia. You and TPDG submit to the non-exclusive jurisdiction of the courts of Queensland and the courts able to hear appeals from them.
Changes to these terms
We may update these terms from time to time. The current version is always available on this page, and material changes will be communicated by email to active members and clients.
Contact us
Questions about these terms: ken@tpdg.au.